General Terms and Conditions
Effective Date: [18. 7. 2025]
1. Introductory Provisions & Definitions
1.1. These General Terms and Conditions (hereinafter "T&C") govern the rights and obligations of the parties arising from a purchase contract concluded between the Seller and the Buyer through the Seller's e-commerce store.
1.2. Seller: NECOSIN Systems s.r.o., with its registered office at Nové sady 988/2 602 00 Brno, Czechia, Company ID No. (IČO): 23253533, registered in the Commercial Register kept by the Municipal Court / Krajsky Soud in Brno, Section C, Insert 144853. Contact Details: Email: shop@necosin.com * Phone: +420 7 9243 1901 * Website: https://shop.necosin.com
1.3. Buyer: A consumer or a business customer. * Consumer: Any individual who, outside the scope of their business activities or independent practice of their profession, concludes a contract with the Seller. * Business Customer: Any legal entity or individual entrepreneur who acts within the scope of their business activities. If the Buyer provides a Company ID No. (IČO) in the order, they are deemed to be a Business Customer, and the provisions of these T&C applicable to Business Customers shall apply.
1.4. By placing an order, the Buyer confirms that they have read and agree to these T&C.
2. Conclusion of the Purchase Contract
2.1. The presentation of goods on the e-commerce store is for informational purposes and constitutes an invitation for the Buyer to submit an offer to purchase (an order). The Seller is not obliged to conclude a purchase contract for any or all of the displayed goods.
2.2. The Buyer places an order by filling out the electronic order form on the website. The order represents a binding offer from the Buyer to conclude a purchase contract.
2.3. The purchase contract is concluded at the moment the Seller sends a binding acceptance of the order to the Buyer via email (e.g., an email with the subject "Order Confirmation"). The automatically generated confirmation of receipt of the order is not considered a binding acceptance.
2.4. The Seller reserves the right not to accept an order, for example, in the event of a manifest technical error concerning the price of the goods or if the goods are no longer available.
3. Price and Payment Terms
3.1. All prices for goods are listed in [e.g., EUR, CZK] and are final. The Seller is not a VAT payer.
3.2. The price does not include shipping costs, which will be specified during the ordering process and added to the total price.
3.3. The Seller accepts the following payment methods: Credit/Debit Card, PayPal, Google Pay, Apple Pay.
3.4. The purchase price is due upon conclusion of the purchase contract unless otherwise specified. Title to the goods shall pass to the Buyer only upon full payment of the purchase price.
4. Delivery and Shipping
4.1. The Seller delivers goods to member states of the European Union. Delivery to other countries is possible only upon individual inquiry and agreement.
4.2. The method of delivery is chosen by the Buyer from the options offered during the ordering process.
4.3. The risk of damage to the goods passes to the Buyer upon their receipt. For Business Customers, the risk of damage passes to the Buyer at the moment the goods are handed over to the first carrier.
4.4. The Buyer is obliged to inspect the integrity of the packaging upon receipt of the goods from the carrier and to notify the carrier immediately of any defects.
5. Right of Withdrawal (for Consumers only)
5.1. In accordance with EU and Czech law, a Consumer has the right to withdraw from a distance contract without giving a reason within 14 days.
5.2. The withdrawal period runs from the day the Consumer (or a third party designated by them, other than the carrier) takes physical possession of the goods.
5.3. To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by an unequivocal statement (e.g., a letter sent by post or email). The Consumer may use the model withdrawal form provided by the Seller, but it is not obligatory.
5.4. Consequences of Withdrawal: The Consumer must send back the goods without undue delay and in any event not later than 14 days from the day on which they communicate their withdrawal. The Consumer shall bear the direct cost of returning the goods.
5.5. The Seller will reimburse all payments received from the Consumer, including the costs of delivery (except for supplementary costs arising if the Consumer chose a type of delivery other than the least expensive type of standard delivery offered by the Seller), without undue delay and not later than 14 days from the day the Seller is informed about the withdrawal. The Seller may withhold reimbursement until the goods are received back, or the Consumer has supplied evidence of having sent back the goods, whichever is the earliest.
5.6. The Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
5.7. The right of withdrawal does not apply to contracts for: * Goods made to the Consumer's specifications or clearly personalized. * Goods which are liable to deteriorate or expire rapidly. * Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., certain types of batteries or components).
6. Liability for Defects / Warranty Rights (Reklamace)
6.1. For Consumers: The Seller is liable to the Consumer for any defects the goods have upon receipt. The Consumer is entitled to exercise their rights from a defect that occurs in consumer goods within 24 months of receipt. The claim process is governed by the relevant provisions of the Czech Civil Code. The Seller is obliged to process the claim, including the removal of the defect, without undue delay, no later than 30 days from the date of the claim, unless a longer period is agreed upon.
6.2. For Business Customers: The rights and obligations regarding liability for defects are governed by the Czech Civil Code. The statutory warranty rights for defects are hereby excluded to the extent permitted by law. The Seller provides a contractual warranty of 12 months for Business Customers unless stated otherwise. The Business Customer is obliged to inspect the goods immediately upon receipt and report any defects without undue delay.
7. Data Protection
7.1. The protection of the Buyer's personal data is handled in accordance with Regulation (EU) 2016/679 (GDPR) and Czech law.
7.2. Detailed information on the processing of personal data is provided in a separate document, the "Privacy Policy," which is available at https://shop.necosin.com/en/content/6-privacy-policy.
8. Out-of-Court Dispute Resolution
8.1. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, is the entity for the out-of-court settlement of consumer disputes arising from purchase contracts. More information is available at www.coi.cz.
8.2. For cross-border disputes, consumers can use the platform for online dispute resolution (ODR) managed by the European Commission. Please note that the central EU ODR platform is being phased out, and consumers should primarily refer to the national body (ČOI).
9. Final Provisions
9.1. These T&C and the legal relationship between the Seller and the Buyer are governed by the laws of the Czech Republic, excluding the UN Convention on Contracts for the International Sale of Goods.
9.2. All disputes shall be resolved by the competent courts of the Czech Republic.
9.3. If any provision of these T&C is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The validity of the other provisions shall not be affected.
9.4. These T&C are provided in multiple languages. In the event of any discrepancy between the language versions, the Czech version shall be the authoritative and binding version.
9.5. The Seller is entitled to change or amend the wording of the T&C. This provision does not affect the rights and obligations arising during the effective period of the previous version of the T&C.