Privacy Policy

Privacy Policy

Effective Date: [18. 7. 2025]

This Privacy Policy describes how NECOSIN Systems s.r.o. (referred to as "we", "us", or "our") collects, uses, and protects your personal information when you visit our e-commerce store (https://shop.necosin.com) and purchase our products. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR).

1. Data Controller

The entity responsible for processing your personal data is: NECOSIN Systems s.r.o. Nové sady 988/2 602 00 Brno, Czechia Company ID No. (IČO): 23253533 Email: shop@necosin.com Phone: +420 7 9243 1901

2. What Personal Data We Collect and Why

We collect personal data to provide and improve our services, process your orders, and communicate with you.

  • To Process Your Order: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and company details (if a Business Customer).

    • Legal Basis: This processing is necessary for the performance of a contract (T&C Article 6.1.b GDPR).

  • To Create Your Account: If you choose to create an account, we store your name, email, and password.

    • Legal Basis: Your consent (T&C Article 6.1.a GDPR) and our legitimate interest in providing a better user experience.

  • To Respond to Inquiries: When you use our contact form, we collect your name, email, and the content of your message.

    • Legal Basis: Our legitimate interest to respond to your queries (T&C Article 6.1.f GDPR) or your consent when you submit the form.

  • For Newsletters: If you subscribe to our newsletter, we collect your email address.

    • Legal Basis: Your explicit consent (T&C Article 6.1.a GDPR). You can withdraw this consent at any time.

  • For Website Analytics: We collect anonymous or pseudonymous data about your browsing behavior (e.g., pages visited, site traffic) to improve our store.

    • Legal Basis: Your consent (provided via our cookie banner) or our legitimate interest in analyzing website performance.

3. Cookies

We use functional cookies to ensure our store works correctly (e.g., to keep items in your cart) and analytical cookies to understand site traffic. We do not use third-party cookies for personalized advertising. You can manage your cookie preferences at any time through our cookie consent banner.

4. Who We Share Your Data With

We do not sell, rent, or trade your personal information with third parties for marketing purposes. We only share your data with essential partners who help us run our business:

  • Payment Processors: Your payment data (e.g., card details) is sent directly to our secure payment provider (GlobalPayments) to authorize the transaction. We do not store your full payment card details.

  • Shipping Carriers: We provide your name, shipping address, and contact details to our shipping partners (e.g., DPD, DHL) to deliver your order.

  • Analytics Providers: Anonymized data may be processed by analytics services to help us improve our website.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes for which it was collected:

  • Order Information: Kept for the period required by Czech accounting and tax laws.

  • Account Information: Kept until you decide to delete your account.

  • Inquiries: Kept for as long as necessary to resolve your query.

6. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure (Right to be Forgotten): Request the deletion of your personal data, subject to legal obligations (e.g., tax records).

  • Restriction: Request that we limit the processing of your data.

  • Portability: Request that we transfer your data to another organization.

  • Object: Object to our processing of your data based on legitimate interests.

  • Lodge a Complaint: You have the right to lodge a complaint with the Czech data protection authority, Úřad pro ochranu osobních údajů (www.uoou.cz).

To exercise any of these rights, please contact us at shop@necosin.com.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page.